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robinsonharris90
May 25, 2018

Call problems with Dect 6.0 phone

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HI,

 

I am having an intermittent problem (30%) when I receive a call, I hear the caller but they cannot hear me. Also intermittently, there are times where I can not make a call. I dial the number, but keep hearing the dial tone play.I have an ATT 82318SL Dect 6.0 phone. The telo is connected between the modem and router. Running Version: 62600.

The problems seem to have cleared up using a single corded phone I put in 4 days ago.Customer service checked my upload/download speeds, all excellent. They claim that all Dect 6.0 phones are supported but that I should disable "advanced" features on my phone, but after reading the manual, there are no advanced features to disable. They also suggested adjusting the microphone piece sensitivity and volume, but I have no adjustment for that either.

I was hoping someone had an idea since I am leary about purchasing another "supported" Dect 6.0 phone.

 

Any help will be apprecited.

 

I didn't find the right solution from the Internet.

 

References:

https://www.ooma.com/forums/viewtopic.php?f=4&t=14665

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Thank you.

 

 

 

 

 

 

 

 

 

 

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